Rotary’s Customer Care Service Earns ‘Center of Excellence’ Certification

EVANSTON, Ill. (9, May 2017) — The Rotary Support Center - has earned the BenchmarkPortal certification as a Center of Excellence, a noted designation in the customer service and support industry.

The Center of Excellence certification is only achieved by customer care facilities ranking in the top ten percent of call centers surveyed across the United States. 

“I am proud to have such a dedicated team to support Rotary members as they work to improve lives and create positive lasting change in communities around the world,” said Howard Henry, Support Center manager. 

This past year the Rotary Support Center received approximately 50,000 phone calls and 84,000 email requests for help.

The Rotary Support Center was evaluated on its ability to be efficient and effective, while providing great service at the lowest marginal costs compared to other centers in the service industry. 

Article from: https://www.rotary.org/en/rotary-customer-service-earns-certification